THE EXPERIENCE
What can I expect from the event?
You can expect an immersive experience with different rooms that feature awe-inspiring nature themed activities and interactive activities.
Where is the experience located?
Woodfield Mall, 5 Woodfield Mall, Schaumburg, IL 60173. Wondra is on the Lower Level, next to Peppa Pig World of Play.
Does the experience take place in an indoor or outdoor venue?
The experience will be held in an indoor venue.
How long does the experience last?
The experience takes approximately 60 minutes but you are welcome to stay as long as you want.
Will food and beverage be available on site for purchase?
Beverages will be purchasable at the end of the exhibit.
Is there parking available?
Yes, there will be parking available.
Will there be additional sessions?
Unfortunately, we cannot guarantee there will be extra dates. Please refer to the experience page for updated information on availability, as those are the confirmed dates and timings.
Is there a dress code?
There is no specific dress code for the experience.
TICKETS
Can I purchase tickets at the door?
We will have a box office on site. However, tickets may be sold out by the time you arrive at the event, so we highly recommend you book your tickets in advance in order to guarantee your spot. You can purchase tickets in the Fever App or on the Fever website.
Can I transfer my tickets to another person?
Yes, you can transfer your tickets to anyone for free. It is as easy as clicking "Transfer Tickets" on your ticket in the Fever App. Please contact us if you need additional help. Make sure to include your ticket order number.
Do I need to print my ticket?
You can find your ticket in the "Tickets" section of the Fever app (you can download it from the Apple App Store or Google Play). Please remember to log in with the same login method used to make the purchase.
You will also find your QR code in your purchase confirmation email.
I can't find my ticket. What should I do?
You can view your ticket in the Fever app, within the Tickets section. If you don't have the app installed, you can download it from the Apple Store or Google Play. Remember to log in using the same account that you used when buying the tickets. If you still cannot find your ticket, please contact us.
Can I change the date of my ticket? Are refunds allowed?
For this event, all sales are final and tickets can’t be refunded, changed or modified. For more information, please refer to our T&Cs.
VENUE INFORMATION AND ACCESSIBILITY
Do I need to arrive at the start of my scheduled session?
It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.
Can I bring animals? Are service dogs allowed?
Unfortunately, no pets are allowed in this event’s location, though we do welcome service animals.
Is the venue accessible?
The exhibit is wheelchair accessible. Due to the nature of the experience some parts of this experience may be less suited to customers with physical access requirements.
Is the experience accessible for deaf/visually impaired people?
The hearing impaired will be able to enjoy this experience as it is mostly visual; however, we do not recommend this event for visually impaired.
Will there be strobe lights?
This event will include strobe lights.
Are there chairs available? Can I be seated during the experience?
This is a walkthrough experience, but if you need a little rest, you will be able to find some seats for you to have a break.
Will restrooms be available on site?
There are no restrooms available inside the attraction but restrooms are available in the Food Court opposite.
Can I take photos or record the experience?
Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.
Is there a Lost & Found?
We would recommend asking the staff at the venue if they have found your belongings. If you cannot ask them on site, please reach out.
Is a coat check available?
Unfortunately, there is no coat check available
Is there an age requirement?
All ages welcome. Children under 2 can visit free of charge. Children under the age of 17 must be accompanied by an adult.
Will there be an audio guide?
Unfortunately, this experience does not include an audio guide.
Immersive realms
Nature-inspired rooms
Multi-sensory
